FAQS

What is SuperBox?

SuperBox is an English-based Android TV box for home streaming entertainment. The latest SuperBox S6 Max has 2GB of RAM and 64GB of storage, utilizes a quad-core ARM Cortex-A53 processor, and supports WiFi6. By simply connecting to your TV and the internet, you’re free to enjoy the smoothest home theater experience.

Is SuperBox legal?

Yes, SuperBox is definitely a legal Android device. Watching a stream of movies, TV shows, and Sporting events won’t violate U.S. copyright law. You won’t encounter a law issue unless uploading, download, or broadcast content to a large group.

How long has SuperBox been in business?

SuperBox has been around in the U.S. market for nearly 5 years since 2019. Another SuperBox branch-brand has been serving other regions for over 8 years.

Do I need to create an account to use SuperBox service?

No, you do not need to sign up or enter any personal info to use SuperBox.

Is there a monthly fee for SuperBox?

No monthly charges at all. Unlike cable or subscriptions, SuperBox doesn’t require any monthly fees. Once you purchase the device, you can access all content for free.

Is a VPN required to use SuperBox?

VPN services or IP unblocking services are not required to operate SuperBox.

Do I need a smart TV to use Superbox?

No. SuperBox works with any TVs or monitors with a HDMI input.

Do I need internet to use SuperBox?

Yes, a SuperBox, like an Android TV box, requires an active internet connection to function properly, whether through Wi-Fi or a wired Ethernet connection.

What's the internet speed requirement for SuperBox?

For the best streaming experience with your SuperBox. A speed of at least 5-10 Mbps is ideal for HD streaming, while 25 Mbps or higher is necessary for 4K content.

How long it will take to receive my orders?

Most orders are processed next business day, delivered within 3-5 business days via USPS Priority Mail. Tracking numbers will be provided.

How do I return the SuperBox within 30 days?

Email us on the Contact us page and request for a RMA. Please provide your order number with the request.

What's the warranty policy?

SuperBox devices are under a one-year limited hardware warranty. This warranty is valid for devices purchased exclusively from our website.

What if I have other questions?

Feel free to submit the questions in the Contact us page. Our team will answer your question ASAP.