退款政策

Last updated: November 3, 2026

30-Day Returns

You have 30 days after receiving your order to request a return. To start a return, email sales@mysuperboxtvshop.com or message us on WhatsApp at +1 (326) 240-2000. Please include your order number and the reason for your request.

Contact us before sending an item. We will provide return instructions and the correct address for our Portland, Oregon return location. The registered business address in Wyoming is not a return address.

Damaged, Defective, or Incorrect Items

Please contact us if your item arrives damaged, is defective, or is different from what you ordered. Describe the issue and provide photos if they are helpful. We will review the information and explain the next steps.

For a confirmed product quality issue or an incorrect item, we cover the return shipping cost.

Returns for Other Reasons

You may also request a return within 30 days after receiving your order for a reason unrelated to product quality. For these returns, you are responsible for the return shipping cost. Contact us first so we can provide the correct return instructions and address.

Refunds

After we receive and review your return, we will let you know whether the refund is approved. Once approved, we process the refund within 1–3 business days to the original payment method when available. Your payment provider may need additional time to post the funds to your account.

One-Year Warranty

Products purchased from SuperBOX Shop include a one-year warranty for covered product quality issues. If you need warranty assistance, contact us with your order number and a description of the issue. We will review your request and explain the available resolution.

Third-party apps, content, subscriptions, and services are separate from the hardware warranty. A device purchase does not guarantee access to any particular third-party service.

Return and Refund Questions

Email: sales@mysuperboxtvshop.com
WhatsApp: +1 (326) 240-2000